Shipping Policy

ORDER PROCESSING:

Please allow 1-2 business days to process your order. Expect an email within 1-2 business days to let you know your order is on the way!

 

STORE PICKUP - 4403 Concourse Dr, Suite B, Ann Arbor MI, 48108

Orders can be picked up Monday - Friday, from 9 a.m. - 5 a.m.. An email will be sent when your order is ready for pickup.

We are at the Ann Arbor Farmer’s Market every Saturday barring bad weather. If you would like to pick up your order from the Farmer’s Market, email clients@zaicalife.com with a list of the items you would like to purchase and an estimated pick-up time. 

The Ann Arbor Farmer’s Market is open from 7 a.m. - 3 p.m. May-December and 8 a.m. - 3 p.m. January-April. The market is located at ​315 Detroit Street, Ann Arbor, MI 48104.

 

DOMESTIC SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout. Shipping charges are calculated based on the weight of your order and the location of your shipping address. 

Shipping is free for orders over $50.

 

REFUNDS, RETURNS, AND EXCHANGES 

We accept returns or exchanges for damaged items. We will refund the full order amount, send you a new item, or offer an exchange for a product of equal value.

In the event that your order arrives damaged in any way, please email us as soon as possible at clients@zaicalife.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at clients@zaicalife.com.